Shipping and Handling

All orders are shipped FedEx Ground. Please allow 5-7 days for delivery after placing your order. We will contact you to confirm your order and arrange shipping details after placing your order online. Please contact us with questions or if you'd like to expedite your shipping option. 

 


Return Policy

ALL SALES ARE FINAL

NUTCRACKERS AND SMOKERS ARE NONRETURNABLE. Originally handcrafted in Germany, these collectibles are vintage and second market products in very good to excellent condition. Some are Signed and/or Limited Editions. In most cases they are no longer in production or an early version model. Please view photos carefully and contact us if you have questions before making a purchase. Nutcrackers and smokers are not returnable. 

CHRISTMAS PYRAMIDS AND CANDLES are newly handcrafted from Germany and may be returned within the first 15 days of purchase IF DEFECTIVE for a replacment. All return and replacment shipping costs incurred will be the responsiblity of the buyer. 

CUCKOO CLOCKS are newly handcrafted from the Black Forest of Germany and carry a 1-year warranty from date of purchase. All return or warranty replacment shipping costs incurred will be the responsibility of the buyer.

 


Privacy Policy

This privacy policy sets out how The Red Stable uses and protects any information that you give The Red Stable when you use this website. The Red Stable is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Red Stable may change this policy from time to time by updating this page.

 

What We Collect

We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. The Red Stable does not collect and store credit card information. All payment details are handled by the secure third party processor.

 

What We do with Collected Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We will never sell your information

 


Terms and Conditions of using this Website

Your use of the website is at your own risk. Use of this website constitutes a consent to our terms and conditions.

Visit our
"Brick & Mortar" shop!

www.theredstable.com

The Red Stable
in Historic German Village

223 E. Kossuth Street
Columbus, OH 43206
(614) 867-5300
info@theredstable.com